Terms of service

Terms of Service

Overview

Welcome to Cafe Raymond. The terms “we,” “us,” and “our” refer to Cafe Raymond. Cafe Raymond operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

Cafe Raymond is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, purchase our products, or otherwise interact with our Services.

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

To use the Services, including browsing our online store or purchasing our products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to describe and display our products accurately. However, product appearance, packaging, color, labeling, and presentation may vary slightly from what appears on your screen or from batch to batch.

Our products may include food items, sauces, seasonings, pantry goods, or other edible products. Please review all ingredient, allergen, and product information before purchasing or consuming any item.

Our food products may contain or be produced in facilities that handle common allergens. If you have a food allergy, sensitivity, dietary restriction, or medical concern, please contact us before placing an order.

We do not warrant that the appearance, flavor, packaging, or quality of any product purchased by you will meet your expectations or be identical to how it appears online.

All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

Section 3 — Orders

When you place an order through our online store, you are making an offer to purchase the products in your cart.

Cafe Raymond reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and process payment.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or change requests after an order has been accepted or prepared for shipment.

If we do not accept an order, make a change to an order, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Your purchases are subject to return or refund only in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale, redistribution, or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and will be reflected in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, import charges, or other applicable fees.

Prices posted in our online store may differ from prices offered in our physical location, third-party platforms, or other sales channels.

From time to time, we may offer promotions, discounts, or special offers. These may be subject to additional terms and conditions. If there is a conflict between these Terms and the terms of a promotion, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through our store.

You represent and warrant that:

  1. the payment information you provide is true, correct, and complete;
  2. you are authorized to use the payment method provided;
  3. charges incurred by you will be honored by your payment provider; and
  4. you will pay all charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Section 5 — Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, customs processing, incorrect addresses, failed delivery attempts, or events outside our reasonable control.

Once we transfer products to the shipping carrier, title and risk of loss pass to you to the fullest extent permitted by law.

Please inspect your order promptly upon delivery. If your item arrives damaged, leaking, defective, or incorrect, contact us immediately at info@caferaymond.com with your order number and photos of the item and packaging so we can review the issue and make it right.

 

Section 6 — Intellectual Property

Our Services, including but not limited to all trademarks, trade names, logos, text, images, graphics, product reviews, videos, audio, website design, product design, packaging design, and the selection and arrangement of such materials, are owned by Cafe Raymond, its affiliates, or its licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Cafe Raymond’s names, logos, product names, service names, designs, slogans, and related marks are trademarks or trade dress of Cafe Raymond or its affiliates or licensors. You may not use such marks without our prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.

Section 7 — Optional Tools

We may provide you with access to customer tools or features offered by third parties as part of the Services.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

Any use of optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and approve of the terms on which those tools are provided by the relevant third-party provider.

We may also offer new features, tools, or resources through the Services in the future. Such new features will also be subject to these Terms of Service.

Section 8 — Third-Party Links

The Services may contain materials, functionality, or hyperlinks provided by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party website, service, or material.

If you decide to access third-party websites or services, you do so at your own risk.

We are not liable for any harm, damages, or losses related to your access to third-party websites or your purchase or use of products, services, resources, or content from third parties.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

Section 9 — Relationship with Shopify

Cafe Raymond is powered by Shopify, which enables us to provide the Services to you.

However, all sales and purchases made through our store are made directly with Cafe Raymond. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Cafe Raymond, including any injury, damage, loss, or dispute resulting from purchased products or services.

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cafe Raymond.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third-party service providers, including providers located in jurisdictions outside your state, province, or country of residence.

Please review our Privacy Policy for more information on how we, Shopify, and our partners collect, use, disclose, and protect your personal information.

 

Section 11 — Feedback, Reviews, and User Content

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, proposals, plans, testimonials, or other content to us, you grant Cafe Raymond a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and otherwise exploit such content in any medium for any purpose, including commercial, marketing, promotional, and operational purposes.

You represent and warrant that:

  1. you own or have all necessary rights to the content you submit;
  2. your content does not violate the rights of any third party;
  3. your content is accurate and not misleading; and
  4. you have disclosed any compensation, incentive, or material connection related to your submission, where required by law.

We are under no obligation to maintain your submissions in confidence, pay compensation for them, or respond to them.

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable.

You are solely responsible for any content you submit and its accuracy. We assume no liability for content submitted by you or any third party.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, ingredients, pricing, promotions, offers, product shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted an order.

Section 13 — Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not access or use the Services, directly or indirectly:

  1. for any unlawful, fraudulent, abusive, or malicious purpose;
  2. to violate any international, federal, state, provincial, or local law or regulation;
  3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  4. to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person;
  5. to transmit false or misleading information;
  6. to upload or transmit viruses, malware, or other harmful code;
  7. to send spam, phishing messages, junk mail, chain letters, or other unauthorized solicitations;
  8. to impersonate any person or entity;
  9. to collect or track the personal information of others;
  10. to interfere with or circumvent the security features of the Services;
  11. to scrape, copy, extract, reproduce, duplicate, sell, resell, or exploit any portion of the Services without authorization; or
  12. to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that may harm Cafe Raymond, Shopify, or users of the Services.

We reserve the right to suspend, disable, or terminate your access to the Services at any time if we determine that you have violated these Terms.

Section 14 — Automated Access and Agents

This section applies if you use, allow, enable, or cause the deployment of any automated software, bot, crawler, scraper, AI agent, or other automated or semi-automated tool to access, use, or interact with the Services.

No automated tool or agent may access, use, or interact with the Services unless it identifies itself clearly and operates in compliance with these Terms and any instructions, restrictions, or technical measures we provide.

We may limit, block, or restrict automated access to the Services at any time.

Automated tools and agents must not:

  1. conceal or misrepresent their automated nature;
  2. mimic human behavior in order to bypass restrictions;
  3. complete or circumvent CAPTCHAs or other access-control measures;
  4. bypass robots.txt, security features, rate limits, or technical restrictions;
  5. scrape, copy, extract, or harvest content or data from the Services without authorization; or
  6. interfere with the operation, availability, or security of the Services.

Section 15 — Termination

We may terminate these Terms or your access to the Services, in whole or in part, at any time and without notice, if we determine that you have violated these Terms or if we otherwise decide to discontinue or restrict access to the Services.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 — Disclaimer of Warranties

We work hard to keep our website, product information, and customer experience accurate, reliable, and up to date. However, we cannot guarantee that the Services will always be uninterrupted, error-free, or completely current.

Product descriptions, images, ingredients, packaging, pricing, and availability may occasionally contain errors or may change without notice. We reserve the right to correct errors and update information when needed.

Our products and Services are provided to the fullest extent permitted by law without additional warranties beyond those expressly stated by Cafe Raymond or required by applicable law.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Cafe Raymond, its owners, officers, employees, affiliates, partners, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from or related to your use of the Services or any products purchased through the Services.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, property damage, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or any product purchased through the Services shall not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless Cafe Raymond, Shopify, and our respective affiliates, partners, owners, officers, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

  1. your breach of these Terms of Service;
  2. your violation of any law or regulation;
  3. your violation of the rights of any third party; or
  4. your access to or use of the Services.

We may assume control of the defense and settlement of any claim subject to indemnification. You agree to cooperate with us in defending such claims.

Section 19 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity or enforceability of the remaining provisions.

Section 20 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on the Services, constitute the entire agreement between you and Cafe Raymond regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 — Assignment

You may not delegate, transfer, or assign these Terms of Service, or any of your rights or obligations under them, without our prior written consent.

Any attempted assignment without our consent will be null and void.

We may transfer, assign, or delegate these Terms of Service and our rights and obligations without your consent or notice.

Section 22 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

You and Cafe Raymond agree that any dispute arising out of or relating to these Terms, the Services, or any purchase from Cafe Raymond shall be brought in the state or federal courts located in Allegheny County, Pennsylvania, and you consent to the jurisdiction of those courts.

Section 23 — Headings

The headings used in these Terms of Service are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Section 24 — Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Where required by applicable law, we will notify you of material changes.

Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms of Service should be sent to us at:

Cafe Raymond
2009 Penn Avenue
Pittsburgh, PA 15222
United States

Email: info@caferaymond.com