Thank you for shopping with Cafe Raymond. This Shipping Policy explains how orders are processed, shipped, and picked up.
All orders are processed within 1 to 3 business days, excluding weekends and holidays, after you receive your order confirmation email.
You will receive another notification when your order has shipped.
During high-volume periods, holidays, or supply-chain delays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you directly.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3 to 5 business days | Calculated at checkout |
| Expedited Shipping | 1 to 2 business days | Calculated at checkout |
Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to shipping carriers, weather, holidays, incorrect addresses, or events outside our control.
We currently ship domestic orders using major carriers such as USPS, UPS, or FedEx, depending on availability and destination.
Free local pickup is available at our Strip District location.
After placing your order and selecting local pickup at checkout, your order will typically be prepared within 1 to 2 business days. We will send you an email when your order is ready for pickup.
Pickup Location:
Cafe Raymond
2009 Penn Avenue
Pittsburgh, PA 15222
United States
Pickup Hours:
Daily between 8:30 AM and 2:30 PM
Please have your order confirmation email ready when you arrive.
We currently do not ship outside of the United States.
When your order has shipped, you will receive an email notification with tracking information.
Please allow up to 48 hours for tracking information to become active.
If you have not received your order within 7 business days after receiving your shipping confirmation email, please contact us at info@caferaymond.com with your name and order number, and we will look into it.
Please inspect your order when it arrives.
If your order arrives damaged, leaking, defective, missing items, or incorrect, contact us as soon as possible at info@caferaymond.com.
Please include:
We will review the issue and work with you to make it right.
Please keep all packaging materials and damaged goods until the issue is resolved.
Please make sure your shipping address is accurate before placing your order.
Cafe Raymond is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error after placing your order, please contact us immediately at info@caferaymond.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or shipped.
Please review our Return & Refund Policy for information about returns, refunds, replacements, and non-returnable items.
