We want you to love your Cafe Raymond order. If something arrives damaged, incorrect, or not as expected, please contact us and we’ll make it right.
We accept return requests within 30 days of delivery. To be eligible for a return, items must be:
For food safety reasons, we cannot accept returns of opened food products unless the item arrived damaged, defective, or incorrect. To start a return, please contact us at info@caferaymond.com with your order number and a brief description of the issue.
Returns should be sent to:
Cafe Raymond
2009 Penn Ave, Pittsburgh 15222
Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.
Please inspect your order when it arrives. If your item is damaged, defective, leaking, broken, or if you received the wrong product, contact us immediately at info@caferaymond.com.
Please include your order number and, if possible, a photo of the item and packaging so we can review the issue quickly. If the issue is approved, we will replace the item, issue a refund, or otherwise make it right.
We cannot accept returns for:
We do not offer direct exchanges. The fastest way to get a different item is to place a new order and contact us about returning the original item, if eligible.
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@caferaymond.com.
For orders shipped to the European Union, customers may have additional cancellation or return rights under applicable law. Where required, you may cancel or return your order within 14 days of delivery, provided the item is unopened, unused, in its original packaging, and accompanied by proof of purchase.
